Terms of Service

1. The service

Glossi lets a business (a “merchant”) create a digital loyalty card that their customers add to Apple Wallet, without either side needing a separate app. Merchants create and manage the card; customers hold and use it.

2. Accounts & eligibility

• You must be at least 18 years old, and able to enter a binding agreement, to create a merchant account.
• You're responsible for keeping your account credentials secure and for everything that happens under your account.
• You agree to provide accurate information when creating your account and business profile.
• One account per business, unless we agree otherwise.

3. Merchant responsibilities

As a merchant, you're collecting and storing your own customers' information through Glossi — names, and whatever else you've chosen to collect. You're responsible for:

• Having a lawful basis to collect and use your customers' information, and being honest with them about what you're collecting and why.
• Complying with applicable laws in how you run your loyalty program, including any local rules around promotions, rewards, or customer data.
• Any notification/reward text or promotional content you configure — you're the one setting it, and you're responsible for its accuracy and legality.

Glossi provides the platform; you're running your own loyalty program on it, the same way you'd be responsible for a physical punch-card stack or an email list you kept yourself.

4. Subscriptions & billing

• Glossi offers optional paid subscription tiers (“Glossi Pro”), billed monthly or yearly through the Apple App Store.
• Subscriptions auto-renew unless cancelled at least 24 hours before the end of the current period. Manage or cancel anytime in your device's App Store account settings — Glossi cannot cancel it for you.
• If a free trial is offered, you won't be charged until the trial ends, unless you cancel before then.
• Prices are shown in the app before you subscribe and may change with notice; changes don't apply retroactively to an active billing period.
• Refunds are handled by Apple under their standard App Store refund policy — we don't process refunds directly.

5. Acceptable use

You agree not to:

• Use Glossi for anything illegal, fraudulent, or that infringes someone else's rights.
• Try to access another merchant's account or data without authorization.
• Interfere with or disrupt the service, or attempt to bypass its security or access controls.
• Use the service to collect customer data without a legitimate loyalty-program purpose or without your customers' knowledge.
• Reverse-engineer, resell, or white-label the app or the Wallet pass system itself.

6. Weekly giveaway

If your account participates in Glossi's weekly giveaway, you're responsible for the TikTok content you submit — it must be your own or content you have the right to submit, and must follow TikTok's own terms. Glossi may reject, remove, or disqualify a submission at its discretion (e.g. it doesn't meet the giveaway's rules, or looks fraudulent), and reserves the right to change, pause, or end the giveaway at any time.

7. Intellectual property

Glossi and its branding, design, and underlying technology belong to us. You keep ownership of your own business content — your logo, business name, and card design choices — and grant us a license to use them solely to provide the service to you (e.g. rendering them onto a Wallet pass).

8. Third-party services

Glossi relies on services we don't control — Apple Wallet/App Store, Google Sign-In, and others described in our Privacy Policy. We're not responsible for outages, changes, or issues on their end, though we'll do our best to keep things working smoothly around them.

9. Disclaimers & limitation of liability

Glossi is provided “as is,” without warranties of any kind, express or implied, including fitness for a particular purpose or uninterrupted availability. To the fullest extent permitted by law, Glossi and its operators aren't liable for indirect, incidental, or consequential damages arising from your use of the service, including lost revenue or lost customer data, beyond the amount you paid us in the 12 months before the claim.

10. Termination

You can stop using Glossi and delete your account at any time from Settings. We may suspend or terminate an account that violates these terms, poses a security risk, or is used fraudulently. If we terminate your account for a reason other than your own violation of these terms, we'll try to give you reasonable notice first.

11. Governing law

These terms are governed by the laws of England and Wales, without regard to conflict-of-law principles.

12. Changes to these terms

We may update these terms as Glossi changes. If we make a material change, we'll update the “Last updated” date above and, where appropriate, let merchants know directly. Continuing to use Glossi after a change means you accept the updated terms.

13. Contact us

Questions about these terms? Reach us at support@glossi.co.

Glossi